EscapeWire monitors client servers in 5 major categories, including:
- Device Availability
- Critical Events
- Service Availability
and maintains a 99.9% uptime percentage across all of our clients’ servers.
Managed IT Service Plans (MSPs)
The key to our MSP packages is proactive monitoring and preventive maintenance. We work towards making your systems work optimally, setting you free from all the worries of cost and downtime and allows you to focus on your core business. You get affordable bills delivered consistently.
Server & Network Management
- Windows NT/2000/2003 Server support and proactive maintenance.
- Troubleshooting any alert that arises while monitoring systems.
- Weekly check for viruses and event logs to identify problems and troubleshoot them.
- Check and patch-up all security holes and verify data backup.
- Management of all Hubs, Switches and other network devices.
- Regularly deploy patches and update virus definitions.
- Perform desktop tunings like Defrag, Scandisk, Paging file optimizations, bottle-necks etc.
- Deploy updates to software and service packs.
- Support all off the shelf products and third-party applications.
- Extend end-user technical support.
- Proactive firewall maintenance and troubleshooting when problem arises.
- Maintain logs of intrusion attempts from outside influences.
- Continuous filtering for bugs, spyware, malware and other threats.
- Proactive monitoring of emails for spam and viruses before they can affect the system.